returned some osb board and couldn't find receipt was told would have to be given lowest price it had been sold for. that was 1/3 less than I paid for it. I was in middle of building project and needed plywood to continue so I took what I could to keep working. Later that night I found the receipt and saw I received less than half what I had paid. returned to menards next morning with receipt and manager said couldn't help because it had been over 24 hours. Very sad that with receipts that showed price paid that management was unwilling to help I wasn't asking for anything free , just money they took from me. It shouldn't have been a big deal even if they would have offered in store credit they would still have kept money spent in there store. I guess that's big business , corporate will be proud.
Decent prices, questionable staff. Asked a member for a product he was standing next to (as a joke) and he proceeded to lead me to another isle.. clean store.
Very friendly and helpful staff. Every time I have been in here, a staff member has asked if I need help finding something. On the occasions that I did need something, they were very knowledgeable and helped me find exactly what I needed. One gentleman in the lighting section even saved me a TON of time by recommending a much easier to install lighting alternative that I didn't even know existed.
I am a regular customer but always have first-rate service from the people on the floor to the management to the cashiers. Excellent every time!
I also have to say the guys out in the lumber yard are very helpful. I stopped by the other day to pick up 1,500 linear feet of fencing and 150 fence posts. One of the guys on a forklift came over and helped me load everything without me even having to ask. That is what I call A+ customer service!
They have what I need most of the time and the employees are always very helpful.
Menards is a US Hardware Store based in Ionia, Michigan. Menards is located at 3063 S State Rd, Ionia, MI 48846, USA.
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